Last Updated: February 11, 2026
Overview
We want our customers to feel confident when making a purchase from our store. This Refund and Returns Policy explains the conditions under which returns, exchanges, and refunds may be granted.
Our return period lasts 30 days from the date of delivery. If more than 30 days have passed since your purchase, we are unable to offer a full refund or exchange.
Eligibility for Returns
To be eligible for a return:
-
The item must be unused and in the same condition that you received it.
-
The item must be returned in its original packaging (if applicable).
-
A receipt or proof of purchase is required.
Please do not send your purchase back to the manufacturer. All returns must be sent directly to us.
Certain situations may result in partial refunds, including:
-
Items not in their original condition
-
Items damaged or missing parts for reasons not due to our error
-
Items returned more than 30 days after delivery
Refund Process
Once your return is received and inspected, we will notify you by email confirming that we have received your returned item.
After inspection, we will inform you whether your refund has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a reasonable number of business days.
Late or Missing Refunds
If you have not yet received your refund:
-
Check your bank account again.
-
Contact your credit card provider, as processing times may vary.
-
Contact your bank, as refunds can take additional time to post.
If you have completed these steps and still have not received your refund, please contact us through the official contact form available on our website.
Sale Items
Only regular-priced items may be eligible for refunds. Sale items are non-refundable unless otherwise required by law.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us through the contact form on our website for further instructions.
Returned items for exchange should be mailed to:
Piercing Island Tattoos
1029 West Jericho Turnpike
Smithtown, New York 11787
Gift Returns
If an item was marked as a gift at the time of purchase and shipped directly to you, you may receive a gift credit for the value of the returned item once it is received and inspected.
If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.
Return Shipping
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If a refund is approved, return shipping costs may be deducted from the total refund amount.
For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without tracking confirmation.
Delivery times for exchanged products may vary depending on your location.
Contact Us
If you have any questions regarding refunds or returns, please contact us through the official contact page on our website.